Terms of Use & Privacy Policy

Lieberman Research Worldwide (LRW) is committed to protecting the privacy of all information we collect from our clients, research participants and visitors to our corporate and survey websites. This policy applies to all client and personal information that we collect or use in the course of conducting our business. This policy covers all client information and research participant data housed at any LRW facility or stored on the LRW network. Anyone at LRW who has access to such information or data must follow this policy.

Client Information

We treat all information we receive from clients as confidential and do not use the information for any purpose other than to fulfill our obligations to clients. We keep client information secure at all times, and prevent the use and disclosure of it by our employees or any third parties.

Research Participant Information

All responses to our research are completely confidential. We collect data in our studies for research purposes only, and our use of that information will be limited to that purpose. Research participant answers will not be used by any entity as an aid for sales. Research participation is voluntary and sample members always have the opportunity to decline involvement or to “opt out” of the research after agreeing to participate. We do not collect personal information without research participant consent. We will inform participants about the purpose for which we collect and use information about them, how to contact us with any inquiries or complaints, the types of third parties to which we disclose information, and the choices and means we offer participants for limiting use and disclosure. All studies provide a toll-free contact number or an email address to decline participation. We do not rent, sell or give personal information to any third party for the purpose of directly marketing any products or services. In some cases we may need to share personal information with third parties that provide research services in support of the research project. Any third party that receives personal information is obligated to follow all of the same privacy protection regulations as followed by LRW. At their request, we give research participants access to the personal information we have collected about them. Individuals will be able to correct any information that is inaccurate or incomplete, change their consent status, or have their personal information deleted. In a few cases, we may use JavaScript, a commonly used, lightweight browser programming language, to place a cookie on your personal computer or to read a cookie that has been placed on the personal computer by a previous shopping experience. This allows us to correlate your customer survey responses with previous shopping experiences.

International Transfers of Personal Information from EEA Countries and Switzerland

Lieberman Research Worldwide complies with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from EEA member countries and Switzerland. Lieberman Research Worldwide has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Lieberman Research Worldwide’s certification, please visit (http://export.gov/safeharbor)

Onward Transfer

We will not disclose information to a third party without applying the Notice and Choice Principles, as indicated by the Safe Harbor framework.

LRW Corporate Website Information (www.LRWonline.com)

All personally identifying information collected on our corporate website is provided voluntarily and knowingly by users. We do not rent, sell or provide this information to any third parties.

Careers

Personal information collected in the Careers section of our corporate website will be used solely for employment purposes. This information will not be used towards research.

Newsletter and Mailing List

When visiting our corporate website you have the option to sign up for our newsletter and mailing list. This information will remain confidential.

Children

We are in compliance with the Children’s Online Privacy Protection Act (COPPA), governed by the FTC. We do not collect, use or disclose information from children under the age of 13 without a statement of permission from a parent or guardian. For more information on COPPA, please visit http://www.ftc.gov/ogc/coppa1.htm .

Information Security

We maintain physical, electronic and procedural security measures to help safeguard client data and personal information. Third parties that provide us with support or services may also receive client data or personal information, and we require them to maintain security measures similar to ours with respect to such information. We will take reasonable precaution to protect personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction.

Data Integrity

Lieberman Research Worldwide will take reasonable steps to ensure the personal data is accurate, complete, current and relevant, being used only for the intended purposes. We will not process personal information in a way that is incompatible with the purposes for which it has been collected or subsequently authorized by the individual.

Information We Collect When You Visit This Website

We may use cookies on our corporate website and during surveys to ensure the quality of data collected, but we do not store personally identifying information in cookies. In the course of taking a survey, we collect information on your opinions and may ask for information that identifies your shopping transaction. If the survey has an incentive, we may ask for your name and telephone number or email address to notify you if you are a winner. There is never an obligation to provide this information to participate in the survey but if you don’t provide it, you may not be able to participate in the incentive program.

Legal Obligations

Under certain circumstances permitted or required by law (for example, in connection with law enforcement investigations), we may be required to disclose client data or personal information without giving notice.

Compliance and Enforcement

As members of the Council of American Survey Research Organizations (CASRO), we strive to model our policies according to those guidelines. Our internal Privacy and Security Compliance Officer is available if you have questions about our Privacy Policy, or for processing a complaint. If you are concerned about our use of personal or client information, please contact us by email at info@LRWonline.com or by telephone at 310.553.0550 and request to speak with our Privacy and Security Compliance Officer. We have further committed to refer unresolved privacy complaints under the EU and Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit the BBB EU SAFE HARBOR web site at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.

Changes in the Privacy Statement

We may update this Privacy Statement from time to time by posting an amended version of the statement on the Lieberman Research Worldwide Web site. Please refer to this policy regularly.

Opt Out Policy

If you wish to be removed from LRW’s email list or applicant list, please email us at: info@LRWonline.com.